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Clinical Management Services (CS)

Responsible for clinical operations (non-direct patient care) and financial (dollars) transactions.

Sample Titles

Account Representative, Appointment Services Representative, Billing Specialist, Central Information Representative, Claims Examiner, Claims Processor, Claims Representative, Client Services Assistant, Collections Representative, Customer Service Representative, Data Retrieval Representative, Medical Records Clerk, Patient Information Representative, Patient Registrar, Patient Scheduling Representative, Program Coordinator Clinical, QA Analyst, Reimbursement Analyst, Surgical Coding Specialist, Utilization Management


  •    Administrative Services (AD)
  •    Business Unit Leadership (BL)
  •    Clinical Management Services (CS)
  •    Infrastructure Operations (IO)
  •    Information Services (IS)
  •    Direct Patient Care (PC)
  •    Professional Services (PS)
  •    Research Services (RS)

Representative Knowledge

  • Quality Control
  • Customer Service Standards
  • Information Management
  • Procedural Process
  • Record Keeping

Representative Skills

  • Computer/Technical Skills
  • Interpersonal
  • Oral Communication
  • Listening
  • Patience

Dimensions

  • Collegiality
  • Excellence & Creativity
  • Education & Development
  • Agility & Judgment
  • Stewardship & Institutional Citizenship

Leader Knowledge/Skills

  • Industry Trends
  • Strategic Thinking
  • Personnel Management
  • Change Management
  • Communicating a Vision

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